Privacy Policy

Vanguard VA ("the Company") is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws.

Introduction
This Privacy Policy applies to Vanguard VA's website, accessible at www.vanguard-va.co.uk, and the services provided through our website ("Services"). By using our Website or Services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect both "Personal Data" and "Non-Personal Data," which includes the following:
a. Personal Data
Personal Data refers to any information that can identify you as an individual. The types of Personal Data we may collect include:
• Contact Information: Name, email address, telephone number, postal address.
• Account Information: Usernames, passwords, and other authentication data.
• Transactional Information: Records of your communications with us, including inquiries and service requests.
• Subscription Data: Information you provide when subscribing to newsletters, such as email address and subscription preferences.
b. Non-Personal Data
Non-Personal Data includes information that does not directly identify you.

This may include:
• Usage Data: Information about how you interact with our website and services. This data may include:
1. Browser type and version
2. Operating system
3. Referring website (the website from which you reached us)
4. Pages visited on our site
5. Date and time of access
6. IP address
7. Internet service provider (ISP)
8. Geographic location
9. Page views and navigation paths
10. Frequency and timing of service use
11. Other diagnostic data
This data is collected through tools like Google Analytics to improve website functionality, enhance user experience, ensure security, and comply with legal obligations.
 

How We Use Your Information
We use your Personal Data for the following purposes:
• To Provide Services: Deliver the services you request, including responding to inquiries and providing customer support.
• To Communicate: Send you updates, newsletters, and other communications related to our services.
• To Improve Our Services: Analyse how our website and services are used to improve functionality and user experience.
• To Comply with Legal Obligations: Meet our legal and regulatory obligations, including data retention and reporting.
 

Legal Basis for Processing Personal Data
We process your Personal Data based on the following legal grounds:
• Consent: When you have provided explicit consent to process your data for specific purposes (e.g., subscribing to our newsletter).
• Contractual Necessity: When processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legal Obligation: When processing is necessary to comply with a legal obligation.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

 

Data Sharing and Disclosure
We do not sell, rent, or trade your Personal Data. However, we may share your data with trusted third parties who assist us in providing our services, including:
• Service Providers: Companies that provide services on our behalf, such as email marketing, IT support, and website analytics.
• Legal and Regulatory Authorities: When required by law or to protect our legal rights.
All third parties with whom we share your data are required to comply with data protection laws and use your data only for the purposes specified by us.
 

International Data Transfers
If we transfer your Personal Data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data, in line with GDPR requirements.
 

Data Retention
We retain your Personal Data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:
• Contact Information: Retained for up to 10 years following your last interaction with us.
• Transactional Data: Retained for as long as necessary to fulfil contractual obligations and legal requirements.
 

Your Data Protection Rights
Under the GDPR, you have the following rights concerning your Personal Data:
• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where there is no legal basis for us to retain it.
• Right to Restrict Processing: Request restriction of the processing of your data in certain circumstances.
• Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
• Right to Object: Object to the processing of your data based on our legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on it to process your data.
To exercise any of these rights, please contact us at letstalk@vanguard-va.co.uk.
 

Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no online service can be completely secure, so we encourage you to take steps to protect your personal information, such as using strong passwords.
 

Cookies
Our website uses cookies to enhance user experience, analyse site usage, and support our marketing efforts. You can control cookie settings through your browser and opt-out of certain cookies.
 

Links to Other Websites
Our website may contain links to other sites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.
 

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or contacting you directly. Please review this page periodically to stay informed of any changes.
 

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at letstalk@vanguard-va.co.uk.

Data Protection Officer
For any data protection concerns, you can reach our Data Protection Officer at letstalk@vanguard-va.co.uk, Unit 3, 8 Park Parade, Harrogate, HG1 5AF.

Last Updated: This Privacy Policy was last updated on 12/08/2024.